Brush up Your De-escalation Skills

Trying to talk when emotions are high is like paddling a boat with a leak in it. Sure, it may feel like you’re moving, but you’re not going to get where you want to go without securing the integrity of the boat. By de-escalating yourself and the person you’re talking to, you can bring both of you to safety and ensure everyone gets what they need. Check out our de-escalation tips to ensure smoother sailing in your future conversations.